In this article, I will give you 5 examples of how to lose customers. The purpose of this is to show you that it is possible to lose customers, and that it is easier than you think. We all know the old saying: “The customer is always right.” It’s a common saying that most of us have heard at some point in our lives. Even though it’s common, many people do not even realize how true it really is. This article will show you 5 ways you can lose your customers.
If the customer asks for something that falls outside the scope of your business, they are asking for something you cannot provide. If they want something out of your scope, they will get frustrated when you cannot provide them with what they need. You would be better off by refusing their request instead of getting frustrated and potentially losing a customer because of it.
If your customer does not understand what you are saying or does not care about what you have said, then there is a good chance you have lost them as a customer. If a customer does not understand how your business works or what your products or services are all about, then it would be better to lose that customer before they become unhappy with your company.
Looking for the causes of losing a customer? The five signs here tell you where to look.
In most businesses, there is a fine line between keeping a customer and losing one. Customers leave because they are not satisfied with your services or products. This can happen when they are simply not happy with the service they receive or if they have had problems with your products. Some companies may decide to cut their losses and end the relationship with their customer while others will do everything they can to keep them.
How you handle these situations can make all the difference in whether that customer becomes a repeat customer or decides to move on to another business. It is key that you learn what causes customers to leave and then take steps to keep them from doing so.
In the past decade, there has been a lot of talk about how businesses should be more customer-centric. But the truth is that most companies still don’t have a deep understanding of their customers’ pain points.
I’d like to share with you five signs that your business has lost sight of the customer and what you can do about it.
1. YOU DON’T LISTEN TO YOUR CUSTOMER
It’s easy to get stuck in your own echo chamber, but if you aren’t listening to what your customers are saying; you won’t know where to focus your efforts or what to change about your product or service. It sounds simple, but I know firsthand how hard it can be to prioritize this over other things in the business. Having a team that listens and understands how to translate the feedback into meaningful information is just as important as listening in the first place. Don’t let that part slide!
2. YOU EXPLAIN AWAY YOUR CUSTOMERS’ COMPLAINTS
I used to work at a company where we would tell customers that they were “misunderstanding our product” when they complained about something. The biggest problem with this is
If you have a customer and you want to keep him, you need to avoid at all costs doing the following five things.
1. Being late
One of the most important things to do when you visit a restaurant is to always:
Never say anything negative about the food or service. Never complain, never criticize. Never voice an unfavorable opinion – especially if other customers can hear you. Never ask for anything special – like a rare steak, or an extra side of vegetables without butter.
And, above all… Never complain about the price!
One of my clients has coined a term that describes “customers” who are unhappy with their experience in your store, but won’t tell you about it. She calls them “silent partners,” because they’re acting like “silent investors” by giving you money, but because they don’t tell you what’s wrong with your business, they never give you the opportunity to fix it and make them happier and more loyal customers. This is one of the things I talk about in my book, The Irresistible Offer .
You will lose your best customers if they feel ignored and undervalued when they are in your store or restaurant. They will also tell their friends how lousy your business is–and everyone else they see on Facebook and Twitter. In today’s hyper-competitive marketplace, you must learn to keep your customers happy–or at least silent!
